Terms and Conditions of Use

Terms & Conditions of Use

Effective Date: 1 September 2025

Welcome — and thank you for visiting this website. These Terms & Conditions (“Terms”) explain how you can use this site and the services offered through it. By using the site, joining the community, or booking therapy sessions, you’re agreeing to these Terms.

1. What We Offer

• Therapy and counselling services: Professional psychotherapy and counselling are available only to people living in Australia. These are not crisis services and are not a substitute for medical or psychiatric treatment.
• Community membership: Our online community is open to people anywhere in the world. Membership is by paid subscription.

2. Membership

• Membership is paid in advance and renews automatically each month or year (depending on the plan you choose).
• You can cancel at any time. Your access will continue until the end of the current billing period. Please note that we don’t offer refunds once a payment has been made.
• Community access depends on following the Community Agreement & Moderation Guidelines and Community Terms of Participation which are set out separately. If those rules are broken, membership may be suspended or ended without refund.

3. Important Disclaimers

• Therapy is not crisis support. If you are in Australia and in crisis, call 000 or Lifeline on 13 11 14.
• Community materials, courses, and resources are for reflection, learning, and personal growth only. They are not therapy, counselling, medical advice, or legal advice.
• Everyone’s journey is unique. While I aim to provide helpful tools and support, outcomes cannot be guaranteed.

4. Copyright

All content on this website is protected by copyright. Please see the Copyright Notice for details.

5. Liability

• While we do my best to provide accurate and useful information, we cannot promise that the site or its content will always be error-free.
• To the fullest extent allowed by law, we are not responsible for any loss, harm, or damage that may arise from your use of this site, therapy services, or the community.
• We are not responsible for the content of third-party websites or services that may be linked from or to this site.

6. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

7. Contact

If you have any questions, please get in touch: admin@florencethum.com

Privacy Policy

Privacy Policy

Effective Date: 1 September 2025

Your privacy matters. This policy explains what information is collected, used, and the steps taken to protect it.

1. What I Collect

When you use this website or services, these may be collected:

• Your name and email address
• Payment details (processed securely by third-party providers); your full card details are not collected on this site.
• Website usage data (through Google Analytics, cookies, and similar tools)

Sensitive health information is not collected or stored through the website or community.

2. How Your Information Is Used

Your information may be used to:

• Provide therapy services (Australia only)
• Manage community membership and subscriptions
• Send you updates, newsletters, or resources (via MailerLite, if you’ve signed up)
• Analyse how the website is used so it can be improved
• Meet legal or regulatory requirements

3. Who I Share Information With

Information may be shared with trusted service providers who help me run the website, manage memberships, or process payments – such as MemberPress, MailerLite, Hostinger, Google Workspace, Google Analytics, and Stripe/PayPal.

Some of these providers are located outside Australia (including in the USA and EU). By using the website, you agree that your information may be transferred and stored overseas.

4. How I Protect Your Information

Reasonable steps is taken to keep your information safe. However, no method of online storage or transfer is 100% secure, so we cannot guarantee absolute security.

5. Your Choices

You can:

• Ask for a copy of the personal information held about you
• Ask to correct or update your information
• Unsubscribe from emails at any time

To make a request, email admin@florencethum.com

6. Cookies & Analytics

This website uses cookies and Google Analytics to understand visitor behaviour and improve your experience. You can turn off cookies in your browser settings if you prefer.

7. Changes to This Policy

This Privacy Policy may be updated occasionally. The latest version will always be published on this website.

8. Contact

If you have any privacy questions, please reach out at admin@florencethum.com