Privacy Policy

Effective Date: 1 September 2025

Your privacy matters to me. This policy explains what information I collect, how I use it, and the steps I take to protect it.

1. What I Collect

When you use this website or services, I may collect:

  • Your name and email address
  • Payment details (processed securely by third-party providers; I don’t store your full card details)
  • Website usage data (through Google Analytics, cookies, and similar tools)

I do not collect or store sensitive health information through the website or community.

2. How Your Information Is Used

Your information may be used to:

  • Provide therapy services (Australia only)
  • Manage community membership and subscriptions
  • Send you updates, newsletters, or resources (via MailerLite, if you’ve signed up)
  • Analyse how the website is used so I can improve it
  • Meet legal or regulatory requirements

3. Who I Share Information With

I may share information with trusted service providers who help me run the website, manage memberships, or process payments — such as MemberPress, MailerLite, Hostinger, Google Workspace, Google Analytics, and Stripe/PayPal.

Some of these providers are located outside Australia (including in the USA and EU). By using the website, you agree that your information may be transferred and stored overseas.

 

4. How I Protect Your Information

I take reasonable steps to keep your information safe. However, no method of online storage or transfer is 100% secure, so I can’t guarantee absolute security.

5. Your Choices

You can:

  • Ask for a copy of the personal information I hold about you
  • Ask me to correct or update your information
  • Unsubscribe from emails at any time

To make a request, email me at admin@florencethum.com

6. Cookies & Analytics

This website uses cookies and Google Analytics to understand visitor behaviour and improve your experience. You can turn off cookies in your browser settings if you prefer.

7. Changes to This Policy

This Privacy Policy may be updated occasionally. The latest version will always be published on this website.

8. Contact

If you have any privacy questions, please reach out at admin@florencethum.com

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