Privacy Policy

Effective Date: 1 September 2025

Your privacy matters. This policy explains what information is collected, used, and the steps taken to protect it.

1. What I Collect

When you use this website or services, these may be collected:

  • Your name and email address
  • Payment details (processed securely by third-party providers); your full card details are not collected on this site.
  • Website usage data (through Google Analytics, cookies, and similar tools)

Sensitive health information is not collected or stored through the website or community.

2. How Your Information Is Used

Your information may be used to:

  • Provide therapy services (Australia only)
  • Manage community membership and subscriptions
  • Send you updates, newsletters, or resources (via MailerLite, if you’ve signed up)
  • Analyse how the website is used so it can be improved
  • Meet legal or regulatory requirements

3. Who I Share Information With

Information may be shared with trusted service providers who help me run the website, manage memberships, or process payments – such as MemberPress, MailerLite, Hostinger, Google Workspace, Google Analytics, and Stripe/PayPal.

Some of these providers are located outside Australia (including in the USA and EU). By using the website, you agree that your information may be transferred and stored overseas.

 

4. How I Protect Your Information

Reasonable steps is taken to keep your information safe. However, no method of online storage or transfer is 100% secure, so we cannot guarantee absolute security.

5. Your Choices

You can:

  • Ask for a copy of the personal information held about you
  • Ask to correct or update your information
  • Unsubscribe from emails at any time

To make a request, email admin@florencethum.com

6. Cookies & Analytics

This website uses cookies and Google Analytics to understand visitor behaviour and improve your experience. You can turn off cookies in your browser settings if you prefer.

7. Changes to This Policy

This Privacy Policy may be updated occasionally. The latest version will always be published on this website.

8. Contact

If you have any privacy questions, please reach out at admin@florencethum.com

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